Frequently Asked Questions

Most frequent questions are answered below. Still not what you are looking for? Chat with us or send us an email. We will reply as soon as possible.

What is Bavulier?

Bavulier is a mobile luggage storage service. We collect, store and deliver your bags anywhere in Istanbul (European Side) (hotel, airport). Bavulier agents meet you at meeting points to pickup and deliver your bags.

Where is Bavulier available?

Bavulier is currently available on the European Side of Istanbul, serving only to Ataturk Airport and the hotels, rentals on the European side. Soon it will cover the whole city!

How much does it cost?

Bavulier charges 150₺ for the first bag and 50₺ for any each additional bags. Additionally we charge 30₺ per item per day for long-term storage.

I have a question about my booking?

You can follow, modify or cancel your booking from our website. You can also contact us : Email: hello@bavulier.com, Facebook: facebook.com/bavulier , Twitter: @bavulier

What happens if my luggage arrives after my departure?

To avoid such a situation, delivery time has to be set at least 2 hours before your departure. In this exceptional situation, we will refund you for booking. An Bavulier team member will contact you to organize an express delivery to your chosen location. You will be kept up-to-date about the delivery, every step of the way.

Do you home deliver?

We currently only deliver to hotels and airports. Soon well be delivering to homes as well.

Can you store luggage for a short or long period of time?

Yes, we provide long term luggage storage service.

What happens if I am absent during the hours I chose for collection?

In this case, a Bavulier team member will contact you to arrange a new collection time. A fee may be applied.

How can I use Bavulier?

You just have to book your transfer on bavulier.com by specifying the luggage collection time and location THEN when and where you wish to be delivered. An Bavulier concierge waits for you at each step. If you have any specific request, please send us an e-mail to hello@bavulier.com or contact us on chat.

Can I track my luggages?

You are informed by e-mail and text when your bags are collected, stored and transferred. You can also access our real-time tracking via the tracking link. Your Bavulier concierge is reachable by phone or e-mail so you can easily get in touch.

Will my luggage be secured?

We take the safety of your luggage very seriously. Each luggage is sealed with tamper aware seals. Our couriers are specially selected and trained to take care of your belongings. Your luggage is kept in a secured storage while you are visiting Istanbul.

Is my personal information secured?

Any private information is protected with encryption and we will never share it with any other organisation.

What happens if something is lost or broken?

All our services are insured. In this exceptional situation, please contact us at hello@bavulier.com. Please note that we insure your bags up to 1200₺ when they are sealed by an Bavulier employee. After receiving your claim, you will be reimbursed accordingly.

Is there a limit on the number of bags or dimensions?

We can take as many bags as you want. The maximum weight for a bag is 32kgs and maximum length is 200cm. If you are traveling with an oversized luggage, please let us know at hello@bavulier.com so we can arrange something easy for you.

Can I leave my bag at the airport and recover it there later in the day ?

Yes we can store your luggage a few hours. Please contact us so we can arrange something else that works for you at hello@bavulier.com

Where can I collect my luggage at the airport or city?

During the booking stage, you select the airport or hotel, rental you want us to deliver your luggage to. A Bavulier concierge will wait for you at the given location. All important information (meeting point, map, time, phone number and email) will be given to you after your booking so you can be rest assured that your luggage is in safe hands. If you are late, do not panic ! Your Bavulier agent will wait for you.

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